Ford Dealer.

It amazes me that car salesman actually make any money.

Don't they realize that most of the decision making, money budgeting,fashion statement as well as utilitarian use has to get through us woman first?
What idiots!
I recently purchased a different vehicle for my husband and had nothing but a hard time from a salesman who thought my bark was worse than my bite.

Poor him. He did not realize who he was dealing with.

I warned him that I was going to take the vehicle to my dealer to go over and all the work that I had requested be taken care of before the sale had better had been preformed.
You guessed it.........what a list came to me on that account from my Mechanic.
When I spoke to the Mechanic from the original purchase dealer he said that they had gone over the truck and it was in fine working condition. When I talked to the Sales manager he backed up the mechanic and the saleman. I then told him how could his Mechanic have even looked at the vehicle since the odometer read exactly the same mileage as when I first test drove it? What did he do? Lay his hands upon the hood and ask almighty to show him any sign of malfunction?

They were unwilling to fix the truck or buy it back. I don't trust these people nor do I want anything to do with them anymore. Since I paid cash the truck, it was now in my name and they didn't have to do anything. I mentioned the warrenty and I was laughed at.

Well I called Ford Motor Company Customer Assistance that is just what I got. Yup more fuel for the fire. Ford regretted that due to the age and mileage of the vehicle(NO I CAN NOT AFFORD A NEW ONE) they could not purchase back the vehicle. Customer assistance told me to work it out with the dealer, they were however forwarding the transaction to the executive branch of the company and the dealer was going to hear from them. I said "fine, you don't want to help, guess who has more control over this than you?"
I said, the Department of Motor Vehicle.

Who would have guessed that the dealer would have called me so quickly the next day. Offer to pick the truck up and make the repairs my mechanic had found. Who would have thought that the Sales Manager would have been shown the actual worn out parts. Who would have thought they would put new tires on the truck and fill it with gas like they should have done in the first place?

Why does it have to take getting me spark spitting mad before anyone will take me seriously. I'm a very big girl and they should just know not to tick me off. The Sales manager said I was being sarcastic.........I said better sarcastic because what happens instead will make the reciever melt in your hand, burn your head and cause brain damage.

So now they will deliver the truck back to my mechanic, who will go over it again to make sure things were repaired as they said they were. Maybe mentioning to the Ford Motor Company that this dealer was selling vehicles that were unroadworthy and untrustworthy. That they failed to represent Ford in a honest and trustworthy light. Perhaps mentioning that in this economy when things are hard enough for most of us and they should appreciate customer loyalty. Customer Service noted my long history of purchasing Fords and using Ford Dealers for repairs.

The damage has been done. I have a network of people that span long distances who have friends.....well you get the idea. I do my best to say nothing at all when I have nothing nice to say, this time however I will not hold my tongue.